FREQUENTLY ASKED QUESTIONS

Shipping

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Payment & Billing

Easy! You can reactivate your subscription via your customer portal (my.tokyotreat.com). When you reactivate your subscription, you are immediately charged for the next upcoming box. your Renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation! Please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription canceled. If you are interested in downgrading or upgrading before you reactivate, please contact us!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

General

Easy! You can reactivate your subscription via your customer portal (my.tokyotreat.com). When you reactivate your subscription, you are immediately charged for the next upcoming box. your Renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation! Please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription canceled. If you are interested in downgrading or upgrading before you reactivate, please contact us!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Starting from our August 2020 box, shipping fee ranges from $10.50 to $12.50 depending on the available shipping courier to your country. Visit our Help Center to learn more!

Others

We want to help! Contact our support with any questions you still have and we will reply within 48-72 hours!